Service Basics HMGT 1110 Catering and Service Management презентация

Июль 26, 2021

Главная
Маркетинг
Service Basics HMGT 1110 Catering and Service Management

Содержание

2. Service Basics - Topics Service discussion Moments of Truth & Cycle of Service Service slideshows
3. So many places for F&B! Think about your audits
4. You all rated the same things though… - Major Evaluative Areas -
5. / Evaluating Service
6. Service Discussion Groups of 3-4 Share your service audit experience, ratings & rationale (10) Compare experiences
11. Which term is better? Why?
12. Guest Service: What are these terms and how do they relate to each other? What is
13. Understanding our Guest Experience… Accolades experience from the guest perspective Moments of Truth & Cycle of
15. Скачать презентацию

Слайд 2

Service Basics - Topics
Service discussion
Moments of Truth & Cycle of Service
Service

slideshows

Слайд 3

So many places for F&B! Think about your audits

Слайд 4

You all rated the same things though… - Major Evaluative Areas -

Слайд 5

/
Evaluating Service

Слайд 6

Service Discussion
Groups of 3-4
Share your service audit experience, ratings & rationale (10)
Compare experiences

to build a list of what is important to providing “good” service (5)
Discuss how you can impact that list as a server (5)
Share with class (10+)

Слайд 7

Слайд 8

Слайд 9

Слайд 10

Слайд 11

Which term is better? Why?

Слайд 12

Guest Service: What are these terms and how do they relate to each

other?

What is a Moment of Truth?
Read a short article about MOT

Слайд 13

Understanding our Guest Experience…
Accolades experience from the guest perspective
Moments of Truth & Cycle

of Service
Some unexpected additions?
This helps to ‘engineer’ the guest experience and train staff