Business etiquette презентация

Topics
1. Appearance
Business/Business Casual
2. Social Graces
Introductions/Greetings/Handshake
3. Communication Skills
Conversation/Office Culture
4. Table Etiquette
Basic Manners/Eating Out
2

Appearance
Your business image starts with the way you are dressed and is reinforced with your personal mannerisms.
3

Read the company’s dress-code polices
to put together a working wardrobe.
4

Introductions and Handshakes
An exception is, that a client should be introduced first, even if you are with someone of higher rank within your company.
In the business world, whoever is the
highest-ranking
person is introduced to everyone else in order of their position.
5

Social Graces
The quality of your life
is the quality of your communication.
6

Communication Skills
Your attitude is important, because it
contributes to how well you will fit into the work environment.
7

Table Etiquette
Guests order first
Enter your chair from the left and exit to the right
Business is discussed after the food order is taken
The person who extends the invitation, pays the bill
8

Table Setting
Formal Dinner Place Setting
1. Napkin
2. Fish Fork
3. Dinner or Main Course Fork
4. Salad Fork
5. Soup Bowl & Plate
6. Dinner Plate
7. Dinner Knife
8. Fish Knife
9. Soup Spoon
10. Bread & Butter Plate
11. Butter Knife
12. Dessert Spoon and Cake Fork
13. Sterling Water Goblet
14. Red Wine Goblet
15. White Wine Goblet
9

Basic Guidelines for Business Etiquette
The references that follow offer different insights on business etiquette. So, it is worth your time to review several
references to get a broader perspective.
Emily Post’s Etiquette (16th Edition)
The New Manners
Business Etiquette for Dummies
10

Emily Post’s Etiquette
11

Letitia Baldrige's Complete Guide to the New Manners for the 90's
by Letitia Baldrigeby Letitia Baldrige, Denise Cavalieri Fike (Illustrator)
List Price: $30.00
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Hardcover - (March 1990) 646 pages
Front cover
Front flap
Intro pages
Table of contents
Excerpt
Full index
Back flap
Back cover
See all 59 sample pages
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New Manners for the 90s
12

Business Etiquette for Dummies
13

Business Etiquette
14
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