The importance customer service презентация

Октябрь 27, 2021

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Психология
The importance customer service

Содержание

20. How may I help you?
22. How may I help you?
24. How may I help you?
27. USE PERSONAL TOUCH Learn the customer’s name, and use it repeatedly throughout the conversation
28. A PERSONAL TOUCH IS THE BEST WAY TO LET YOUR PROSPECTS KNOW THAT THEY ARE A
29. NO ONE WANTS TO BE REFERRED TO AS “SIR” OR “MA’AM” (OR WORSE YET, “MADAM.”) BEING
30. NO ONE WANTS TO BE REFERRED TO AS “SIR” OR “MA’AM” (OR WORSE YET, “MADAM.”) BEING
31. NO ONE WANTS TO BE REFERRED TO AS “SIR” OR “MA’AM” (OR WORSE YET, “MADAM.”) BEING
32. NO ONE WANTS TO BE REFERRED TO AS “SIR” OR “MA’AM” (OR WORSE YET, “MADAM.”) BEING
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How may I help you?

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How may I help you?

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How may I help you?

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USE PERSONAL TOUCH
Learn the customer’s name, and use it repeatedly throughout

the conversation

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A PERSONAL TOUCH IS THE BEST WAY TO LET YOUR PROSPECTS

KNOW THAT THEY ARE A PRIORITY. WHEN TALKING TO YOUR CUSTOMER, LEARN THEIR NAME, AND USE IT REPEATEDLY THROUGHOUT THE CONVERSATION. TO SHOW THAT YOU’RE LISTENING, MENTION SOMETHING THEY SAID EARLIER. YOUR REGULARS WILL APPRECIATE THAT TYPE OF PERSONALIZATION AND WILL LIKELY SPREAD THE WORD ABOUT YOUR COMPANY.

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NO ONE WANTS TO BE REFERRED TO AS “SIR” OR “MA’AM”

(OR WORSE YET, “MADAM.”) BEING PROFESSIONAL AND BEING FRIENDLY ARE NOT MUTUALLY EXCLUSIVE. SO, MAKE IT A POINT TO REMEMBER AND ADDRESS YOUR CUSTOMERS BY THEIR NAME.

This seems pretty obvious, but it still doesn’t happen as often as it should.

Слайд 30

NO ONE WANTS TO BE REFERRED TO AS “SIR” OR “MA’AM”

(OR WORSE YET, “MADAM.”) BEING PROFESSIONAL AND BEING FRIENDLY ARE NOT MUTUALLY EXCLUSIVE. SO, MAKE IT A POINT TO REMEMBER AND ADDRESS YOUR CUSTOMERS BY THEIR NAME.

This seems pretty obvious, but it still doesn’t happen as often as it should.

Слайд 31

NO ONE WANTS TO BE REFERRED TO AS “SIR” OR “MA’AM”

(OR WORSE YET, “MADAM.”) BEING PROFESSIONAL AND BEING FRIENDLY ARE NOT MUTUALLY EXCLUSIVE. SO, MAKE IT A POINT TO REMEMBER AND ADDRESS YOUR CUSTOMERS BY THEIR NAME.

This seems pretty obvious, but it still doesn’t happen as often as it should.

Слайд 32

NO ONE WANTS TO BE REFERRED TO AS “SIR” OR “MA’AM”

(OR WORSE YET, “MADAM.”) BEING PROFESSIONAL AND BEING FRIENDLY ARE NOT MUTUALLY EXCLUSIVE. SO, MAKE IT A POINT TO REMEMBER AND ADDRESS YOUR CUSTOMERS BY THEIR NAME.

This seems pretty obvious, but it still doesn’t happen as often as it should.