Содержание
- 2. customers are the bread and butter of every company. Customer service must be a top priority.
- 3. KEYS TO EXCELLENT CUSTOMER SERVICE
- 4. be a great listener
- 5. the customer is always right
- 6. customers are very sensitive and know whether or not you really care about them
- 7. Anticipate Needs CUSTOMERS DON’T BUY PRODUCTS OR SERVICES THEY BUY GOOD FEELINGS AND SOLUTIONS TO PROBLEMS
- 8. Get regular feedback encourage and welcome suggestions about how your company could improve. make sure your
- 9. HELP CUSTOMERS UNDERSTAND YOUR SYSTEMS
- 11. Know how to apologize. When something goes wrong, apologize
- 12. APPRECIATE THE POWER OF “YES” ALWAYS LOOK FOR WAYS TO HELP YOUR CUSTOMERS. WHEN THEY HAVE
- 14. Скачать презентацию