The 10 Golden Rules of Customer Service презентация

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customers are the bread and butter of every company. Customer service must be a top priority.

customers are the bread and butter of every company. Customer service

must be a top priority.
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KEYS TO EXCELLENT CUSTOMER SERVICE

KEYS TO EXCELLENT CUSTOMER SERVICE

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be a great listener

be a great listener

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the customer is always right

the customer is always right

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customers are very sensitive and know whether or not you really care about them

customers are very sensitive and know whether or not you really

care about them
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Anticipate Needs CUSTOMERS DON’T BUY PRODUCTS OR SERVICES THEY BUY GOOD FEELINGS AND

Anticipate Needs

CUSTOMERS DON’T BUY PRODUCTS OR SERVICES

THEY BUY GOOD FEELINGS AND

SOLUTIONS TO PROBLEMS

MOST CUSTOMER NEEDS ARE EMOTIONAL RATHER THAN LOGICAL

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Get regular feedback encourage and welcome suggestions about how your company could improve.

Get regular feedback

encourage and welcome suggestions about how your company could

improve.
make sure your website has an easy-to-get-to contact page
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HELP CUSTOMERS UNDERSTAND YOUR SYSTEMS

HELP CUSTOMERS UNDERSTAND YOUR SYSTEMS

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Know how to apologize. When something goes wrong, apologize

Know how to apologize. When something goes wrong, apologize

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APPRECIATE THE POWER OF “YES” ALWAYS LOOK FOR WAYS TO HELP YOUR CUSTOMERS.

APPRECIATE THE POWER OF “YES”

ALWAYS LOOK FOR WAYS TO HELP YOUR

CUSTOMERS.
WHEN THEY HAVE A REQUEST TELL THEM THAT YOU CAN DO IT.
YOU SHOULD NOT DENY CUSTOMERS
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