Managing people. (Lecture 4) презентация

Learning outcomes
After this lecture you should be able to:
Explain the importance of communication and different methods of communication;
Identify the means of employees’ performance evaluation;
Suggest the methods to improve workforce performance
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Introduction to Business 2018-19
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Lecture content
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The role and methods of effective communications methods;
Barriers to effective communication and ways to eliminate them;
The concept of Human Resource Management;
Planning the workforce;
Measuring and monitoring workforce performance;
Ways to improve employees’ performance
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The role of management
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Communication is crucial part of coordination
Good communication builds good teams.
You can prevent misunderstandings with good communication.
Customer service relies on good communication.
Good communication skills will help you achieve.
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Methods of communication
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Introduction to Business 2018-19
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Foundation Year Program
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The graph shows how the populations of India and China have changed since 2000 and how they will change in the future.
In 2000, there were more people living in China than in India. The number of Chinese was 1.25 bill ion, while India's population was about 1 billion. Between 2000 and the present, there has been a 0.2 billion rise in the number of Indian citizens. Over the same period, China's population has increased by 0.1 billion to reach over 1.35 billion…….
Is it a good idea to orally explain this information?
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Subject?
Receiver?
Sender?
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Reducing communication barriers
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Ensure the message is clear and precise;
Keep the communication channel short;
Channels of communication are clear to all involved;
Build in feedback to communication (receipt, understanding of the message);
Establish trust between senders and receivers;
Ensure physical conditions are appropriate.
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Identify four possible causes of communication barriers within STC.
Explain to Sanchez how he could overcome the four communication barriers that you identified.
(Refer to previous slide!)
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Human resource management (HRM)
The goal of HRM is to recruit, train and utilize employees’ potential efficiently to achieve the company’s objectives.
Plans the workforce needs
Recruits and develops staff
Measures and monitors the staff performance
Administers the appropriate communication between management and subordinates
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Plans the workforce needs
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Plans the workforce needs
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Measuring and monitoring staff performance
Why?
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Measuring and monitoring staff performance
How?
Labour productivity – is total output divided by the average number of workers in certain period of time
Absenteeism rate – is a measure of the proportion of the total workforce who are absent over a particular time period.
Labour turnover – is a measure of the rate at which staff leave the business over certain time priod.
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Case study: Labour productivity.
Assume that all workers are paid salary of $20,000 per year
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Case study: Labour productivity.
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Case study: Labour productivity.
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Case study: Labour productivity.
So what?
Companies strive to maximize productivity and minimize
labour cost per unit!
The WINNER!
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Companies strive to minimize absenteeism and labour
turnover rates!
Other specific measures of performance evaluation:
Waste levels (as the ratio with respect to total output)
Reject rates
Customer complaints rate
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Methods to improve employee performance
Performance appraisals - is the assessment of individual’s performance in a systematic way;
Training opportunities – stretch and challenge;
Quality circles – small groups of workers encouraged to take responsibility and solve problems
Financial incentives – share options of a company
JOB EMPOWERMENT!
JOB ENRICHMENT!
Introduction to Business 2019-20