Operations management in manufacturing and service industries. (Chapter 11) презентация

Operations Management in Manufacturing and Service Industries
Chapter 11
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Chapter Objectives
Define operations management and discuss the role of the operations manager in a manufacturing company
Describe decisions made in planning the production process in manufacturing
Compare and contrast production methods
Describe major types of facility layouts
Identify activities taken to oversee the production process in manufacturing
List characteristics distinguishing service from manufacturing operations
Explain the use of technology, TQM, and outsourcing to provide value
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Operations Management
“…all activities involved in transforming a product idea into a finished product, as well as those involved in planning and controlling the systems that produce goods and services.”
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Transformation Process
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Manufacturing
“All manufacturers perform the same basic function: to transform resources into finished goods.”
Operations Management Responsibilities
Production Planning
Production Control
Quality Control
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Production Planning components

Production Planning: Production Method Decisions
Make-To-Order
Customized products
low-volume, high-variety goods
according to customer specifications Mass Production
Standardized goods
high volumes of identical goods
at a low cost
Mass Customization
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In class: The Process of Producing
Compare and contrast three types of production processes:
make-to-order
make-to-stock
mass customization
Why are more companies today devoting at least a portion of their operations to mass customization?
Identify three goods that can be adapted to mass customization and three that can’t.

Production Planning: Facilities Decisions
Site Selection
Close to suppliers, customers, or both
Supply of skilled workers
Quality of life
Resource costs
Business climate
Capacity Planning
Layout Planning
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Production Planning: Process Layout
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Production Planning: Product Layout
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Production Planning: Cellular Layout
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In class: What to Do When the Layout Is Up in the Air
As purchasing manager for a company that flies corporate executives around the world, you’re responsible for buying everything from airplanes to onboard snacks. You have to visit the facilities that make these various products.
What type of layout do you expect to find at each plant?
Provide at least a couple examples for each type layout process.

Production Planning: Purchasing And Supplier Selection
Purchasing
Supplier Selection
E-Purchasing
Electronic Data Interchange
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Production Planning: Inventory Control
Just-In-Time
Material Requirements Planning
generates a production schedule based on estimated output
prepares a list of needed materials
orders the materials
Manufacturing Resource Planning
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Work Scheduling
Master Production Schedule
Gantt Charts
PProduction Control: ERT Charts
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Gantt Chart
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PERT Chart (Program Evaluation and Review Technique)
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In class: What’s PERTinent in Planning Coursework?
Earning a college degree requires that you take a specified number of credits and take several required courses, particularly in your major. On top of everything else, deciding which courses to take and when to take them can be complicated by the fact that some of them have prerequisites.
Pick a major that interests you and prepare a PERT chart that diagrams all the courses you plan to take each semester to complete your major.
Identify your critical path. What happens if you fail to take one of your critical-path courses on time?

Technology Of Goods Production
Computer-Aided Design
Computer-Aided Manufacturing
Computer-Integrated Manufacturing
Flexible Manufacturing Systems
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Similar Goals Manufacturing and Service Providers
The goal and responsibility of operations managers in both manufacturing and service is to satisfy customers needs.
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Differences Between Manufacturing and Service Operations
Intangibility
Customization
Customer Contact
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Operations Planning for Service Providers
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Operations Processes
Make-To-Order
Make-To-Stock
Facilities
Site Selection
Size/Layout
Capacity Planning

Service Industry Managing Operations
Scheduling
Inventory Control
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Quality Management Or Assurance—TQM
Customer Satisfaction
Employee Involvement
Continuous Improvement
Statistical Process Control
Benchmarking
International Quality Standards
ISO 9000
ISO 14000
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Outsourcing
Manufacturing
Service
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