LDI Plus Presentation EN презентация

The IT device management dilemma
With enough devices deployed, common PC failures – even if they occur on only a small percentage of devices – become a drag on employee productivity, uptime, and IT resources.
EMPLOYEES
Crashes/hangs/blue screens of death
Application and system issues
Hardware failures
IT
Fleet complexity
Data overload
Few at-scale efficiencies to troubleshoot and resolve issues
93%
of IT leaders say investing in IT automation gets teams focused on more strategic tasks
(Logic Monitor July 2020)

Improving employees’ experience is a strategic part of customers’ digital transformation
BY 2023…
60% of digital business will require operations to report on user’s digital experience
30% of large enterprises will exclusively be using AI and DEM technologies to monitor the non-legacy segments of their IT fleets
1. Market Guide for Digital Experience Monitoring, Gartner, Sept 2019

94%
of IT decision-makers surveyed agree that the quality of digital interactions (between people, business processes, and technologies) has a direct impact
on workforce productivity.
(IDG Resource Services 2017)
Finding the right
Digital Experience Monitoring tool
Digital Experience Monitoring (DEM) solutions allow companies to address the questions that increase employee productivity and satisfaction while optimizing helpdesk costs.
Why is a user experiencing a slow computer?
What’s driving systemic or isolated issues across fleets?
Has the latest OS patch impacted performance?

For organizations requiring swift resolutions and a deeper level of insight into PC health and impacts to employee productivity,
Lenovo Device Intelligence Plus delivers comprehensive device insights, alerts, reports, fleet health, Digital User Experience (UX) scoring, and more.

Core features of Lenovo Device Intelligence Plus
Monitor &
Assess
Analyze & Resolve
Predict & Prevent
Optimize & Improve

Monitor & Assess
LENOVO DEVICE INTELLIGENCE PLUS
Proactive insights with fleet-level and device-level health scoring
Digital User Experience (UX) scoring, employee surveys, and uptime analysis to quantify the end-user experience
Hardware and software asset utilization tracking
Assessments of IT’s impact on employee productivity
Employee workstyle personas mapped to organizational asset usage
Real-time sensors monitor millions of datapoints for broader visibility into fleet health and productivity impacts:

LENOVO DEVICE INTELLIGENCE PLUS
Analyze & Resolve
Whenever Lenovo Device Intelligence Plus detects a potential area of concern, the system provides:
Recommended fixes for every issue (current and anticipated)
Proactive alerts and severity level indicators to help prioritize what to fix first
Deep root cause and correlation analysis to diagnose systemic vs. isolated issues
Real-time, extensive application analytics
Options to automate fixes and mass-heal low-level issues
Swiftly resolve issues and reduce Mean-time-to-Resolution (MTTR) metrics.

LENOVO DEVICE INTELLIGENCE PLUS
Advanced predictive analytics to prevent failures and performance issues (hardware, blue screens of death, and applications causing performance degradation)
Automated, AI self-learning technology customized to each enterprise environment
Security risk-assessment scoring
Predict & Prevent
Optimize support while increasing employee uptime and productivity.
Lenovo Device Intelligence Plus preemptively identifies anomalous behaviors which may, if action is not taken, cause device failures or performance degradation. IT admins can execute recommended remediations to prevent critical issues.

LENOVO DEVICE INTELLIGENCE PLUS
Optimize & Improve
Keep fleets running at peak performance and improve the employee experience with technology that fits the business’ needs.
Top factors impacting fleet health and user experience scores
Intuitive dashboards and trend analysis to assess problem areas
Productivity impacts of IT changes made
Extensive data analytics trends to pinpoint focus areas
Asset optimization analytics to right-size hardware and software investments
Key metrics comparisons benchmarked for internal and external groups

What are “proactive” and “predictive” device analytics?
In both cases, these technologies notify the customer and recommend specific remedies.
Proactive and predictive analytics help enterprises resolve device issues faster for their employees – improving overall digital and CX experience by increasing uptime and productivity.
Proactive device analytics
When a system finds and diagnoses issues that have already occurred.
Predictive device analytics
When a system finds and diagnoses issues before they start.

LENOVO DEVICE INTELLIGENCE PLUS IN ACTION:
Types of issues mitigated with Lenovo’s advanced AI predictive analytics
Hardware issues
(HDD, SSD, batteries)
Blue screens of death
1. As evidenced by Lenovo’s internal testing and evaluated in a customer proof of concept.
2. Sample set based on 400,000 datapoints collected from 5000 laptops
85% accuracy rate
for predicting the most common blue screens of death prior to failure1
>90% accuracy rate
at pinpointing applications (current and anticipated) causing performance degradation2
Applications that cause performance degradation
System slowdowns

How AI powers Lenovo Device Intelligence predictive analytics
Lenovo uses a blend of AI (artificial intelligence) methods to execute its predictive analytics capabilities.
Look for and analyze key indicators, patterns, and anomalies
Improve, over time, in their ability to automatically carry out tasks
Both machine-learned data modeling and deep learning are advanced subsets of AI designed to:
…Equipping IT with the information they need to address issues quickly and maintain the overall health of their PC fleets.

Organizations using predictive analytics see a...
10-40%
Reduction in IT maintenance costs
(McKinsey, August 2017)
30-50%
Reduction in total device downtime
(McKinsey, August 2017)

Artificial intelligence
Machine learning
Deep learning
Any technique that enables computers
to mimic human intelligence, using logic, if-then rules, decision trees, and machine learning (including deep learning)
A subset of AI that includes abstruse statistical techniques that enable machines to improve at tasks
with experience.
The category includes deep learning
The subset of machine learning composed of algorithms that permit software to train itself
to perform tasks like speech and image recognition, by exposing multilayered neural networks to vast amounts of data.
Types of AI

FEATURE SPOTLIGHT
Lenovo Device Intelligence Plus portal
Real-time sensor monitoring of thousands of datapoints
Digital UX scoring to quantify end-user experience
Hardware/software asset utilization tracking
Persona segmentation
User surveys, sentiment scoring
Security assessments with risk scoring
Deep root cause and correlation analysis pathing
Real-time, extensive application analytics
Options to automate and mass-heal fixes
Multitude of robust & streamlined dashboards
Asset optimization analytics
Sector benchmarking
PC health scores for fleets and individual devices
Recommended remediations
Top crash types and frequency by device type
Apps affecting system performance
Storage capacity usage
Battery warranty status, capacity levels, cycle counts
Windows device manager errors

Core components of
Lenovo Device Intelligence Plus
Lenovo Device Intelligence Plus is purchased as a software subscription per device per year and is enabled with the following components:
Secure API Feeds
Cloud/SaaS-based
Platform & AI Engine
On-Device Agent
Web Console

Built on a multi-layered security stack
with strict data privacy policies
Lenovo Device Intelligence Plus follows industry best practices and stringent policies when it comes to protecting customers’ sensitive data:

Individual tenants so
each customer’s data is partitioned and completely separate

Hosted multi-region tenants
ensure compliance with regional data privacy requirements

Secure, encrypted APIs

Web-app firewall providing IP/domain whitelisting, attack monitoring, and intrusion detection

Strict user access policies

Personally Identifiable Information (PII) data is never collected

Lenovo Device Intelligence Plus – how to start…

Lenovo Device Intelligence Plus availability and pricing
Availability
Pricing
Purchase routes
North America, and select countries in EMEA and
Asia Pacific – in total 100+ countries*
Starting list price for (1) year subscription/device with volume tiered pricing available:
$51.00 (List price) for Lenovo Device Intelligence Plus; Channel price = $39.00
LDI - $33.00 (List); $25.00 (channel)
Direct from Lenovo or through channel partner distribution*
*Only available in select countries. For the most up-to-date list, please ask Services Support.

Get the tools to diagnose, prevent, and remediate common PC health and performance problems at scale, improving employee uptime and productivity.
www.lenovo.com/device-intelligence

Back up slides
COMPETITIVE SUMMARY
LENOVO
INTERNAL!!!