Safety management system (SMS) for ops staff презентация

What is Safety?
Risks are inevitable
in any human activity
There is no such thing
as absolute safety
We can
manage risks!
but:

SAFETY IS
the state, in which risk of harm is maintained at an acceptable level
What is SMS?
SYSTEM is an organizational structure, responsibilities, policy and procedures
SMS is a system
approach
to manage safety
TO MANAGE SAFETY
means
to manage risks

To identify hazards
To take risk control actions
To continuously monitor safety performance level
Why we need SMS?
Ultimate goal-
to prevent
negative events
g
o
a
l
s

Error could be the result, not the cause…
Even a highly qualified staff makes errors
Why we need SMS
Error is a contributing factor
to the majority of negative events
First
Second
Third
Error is a normal component of any system
where a human being & equipment interact.
It’s important to understand why errors happen!

is aimed to identify and eliminate
the organizational deficiencies:
To prevent errors
which could affect safety
To mitigate adverse consequences of those errors which will likely to occur
S
M
S
Why we need SMS?

PRESIDENT
Establishes SMS & allocates resources
Senior Management
implementation of SMS processes
Line Management &
ALL STAFF
identify hazards,
report safety concerns,
mitigate risks
Who is responsible for SMS?
Corporate Safety
Compliance department
coordinates SMS within
the company
Safety is a shared responsibility!

Policy
Risk Management
Assurance
4 SMS Elements
Management is committed to support safety
Hazards are identified
Risks are assessed
Actions are taken
Actions effectiveness is monitored
Promotion
Culture and awareness are promoted

Management’s commitment:
Air Astana management is committed to the effective proactive risk management
Shared responsibility:
All employees are responsible for hazards identification, hazards reporting and risk management.
AIR ASTANA SAFETY POLICY
Just culture:
Non-punitive approach to voluntary reporting of hazards, errors and events
Gross negligence and violations are unacceptable
Lessons to be learnt and information to be shared
Respect and protection of the right for confidentiality

Safety Culture is…
We understand the hazards jeopardizing safety
We bear responsibility for our actions
We understand what is acceptable and unacceptable behaviour
We share information and not afraid to report of hazard and errors
We take lessons from mistakes

Undeliberate errors, faults, lapses..
Acceptable Behaviour
Safety Culture
Deliberate breach of duties or inaction resulted in procedural non-compliance
Unacceptable Behaviour

Risk Management
Risk Assessment and Analysis
Hazard Identification
Risk Mitigation

Hazards
Hazard
is any object or condition which has a potential:
to cause or contribute to an aircraft incident or accident
to reduce duties performance capabilities,
to cause injury/death to people;
to cause damage/loss to equipment…

Environment
(birds, runway conditions, bad weather, turbulence, low visibility …)
Hazard!

Aircraft operating
(loss of control, level bust,
runway excursion…)
Hazard!

Winter operations
(incorrect de-icing treatment, fluids quality, low temperature, RWY and TWY condition …)
Hazard!

Hazard!
Human factor
(fatigue, awareness/knowledge/
communication, teamwork, deviation from SOPs)

Passengers Behaviour
(unruly behaviour, smoking onboard, physical abuse, unauthorized access to aircraft…)
Hazard!

Ground handling of aircraft
(FOD, aircraft damage, GSE movement, securing nets, marshalling …)
Hazard!

Weight and balance and DG
(errors, lapses, wrong operational weights, incorrect packing, misdeclared DG, damage or leakage of shipments …)
Hazard!

Hazard!
Maintenance Activities and Tools
(Poor maintenance release, poor communications, language barriers, miscalabrated tools, Incorrect use of tools for the task, poor tool traceability or registration)

Facilities
(poor lighting,
noisy work environment,
Inadequate infrastructure)
Hazard!

Risk Management
RISK is the chance of something negative happening if control over a hazard is lost.
Serious injury of a colleague
Were ALL the actions taken to reduce the risk?
Were ALL the actions taken to avoid re-occurrence?
People/equipment on territory of aircraft handling (loading, fuelling etc.
Loading equipment is explored with procedural non-compliance

What to report?
Any information, if you believe, than can affect safety
Hazards/Occurrences Reporting
Who reports?
Anyone from you!
How to report?
via IQSMS https://iqsms.airastana.com/
Paper or E-form of Safety Report (available on Intranet)
Regular email to [e-mail]
When to report?
After flight
During/after shift
Any time 24/7

Safety Reporting
4 Safety Reporting Systems
Mandatory
Voluntary Confidential
Anonymous

An incident involving circumstances indicating that there
was a high probability of an accident
An event which
affects or could affect the safety of operation
Any events that could result in incident
a person is fatally or seriously injured
the aircraft sustains damage or structural failure
the aircraft is missing or is completely inaccessible
Safety Reporting
Mandatory Safety Reports (MOR)
Serious
incidents
Incidents
Other aviation events
Accidents

Safety Reporting
Voluntary Safety Reports
Hazards (tech/org deficiencies) which can affect safety, incl. yours
Anything that can improve safety – your suggestions
Anything that can give lessons to your colleagues – incl. mistakes

The Company guarantees the protection of the right for confidentiality within legal frames
Safety Reporting
Confidential Safety Reports
Manager Safety Reports can call/invite the reporter with the only purpose to clarify the information
Only Manager Safety Reports and Senior Vice President Safety Compliance receive and handle Confidential report

Safety Reporting
Confidential Safety Reports
Via IQSMS
Use your KC login and password to enter http://iqsms.airastana.com
Select “Reporting Module” - “Enter Report” – “Confidential Safety Report”
Email
On http://www.intranet.airastana.com/ main page enter “Quick Links”:
Select “Safety Report Form” - “Confidential Safety Report E-Form”, and upon completing the form, push “Submit by email” in the upper right corner, or
Select “Safety Report Form” - “Confidential Safety Report ”, download , fill in the form and email to [e-mail]
Mail
Mail the Confidential Safety Report directly to Senior Vice President Corporate Safety Compliance (or any manager you trust )
How to report?

Safety Reporting
Anonymous Safety Reports
You can not identify name, flight number etc.
Confidential report is more effective than anonymous
Effect from the taken actions can be lower then expected as no possible to get more detailed information during investigation

Safety Reporting
How to report hazard/occurrence?
2. Paper and electronic form (e-form)
Safety Report via IQSMS
Website
Mobile App

Safety Reporting
Safety Report via IQSMS web-system
https://iqsms.airastana.com, or
quick link is available on KC intranet
1. Safety Report via IQSMS

Safety Reporting
Log in with your login/password
Press
“Start New Report”
Choose type of report required
1. Safety Report via IQSMS
KC – Air Astana staff
KCX – Fly Arystan staff

Safety Reporting
Feedback within 30 working days
Choose the report you want to submit
1. Safety Report via IQSMS

Safety Reporting
1. IQSMS mobile app
Reports can be filled out offline (for example, during a flight) and sent later as soon as you got Internet connection.
During the preparation of the report pictures can be attached directly from the device. This will avoid losing time for downloading pictures to your computer or scanning documents.
Saves the reporter time: there is no need to go to the office. The application is installed on almost any personal device.
IQSMS Reporting

Reporting process is the same as for reporting via computer.
You need to choose the type of report (for example, Air Safety Report, Ground Safety Report, etc.), fill in all the required fields.
Mandatory fields are marked with a black triangle (►).
Important! In order to receive feedback, be sure to include your corporate e-mail address.
Safety Reporting
1. IQSMS mobile app

This app is available for tablets and smartphones on Google Play (for Android 6.0 or higher) and Apps Store (for iOS 7.1 or higher).
To install mobile application please scan appropriate QR code below or follow the links
https://play.google.com/store/apps/details?id=net.asqs.iqsmsreporting
Safety Reporting
1. IQSMS mobile app
https://itunes.apple.com/us/app/iqsms-reporting-3/id1263944254?mt=8

Access to IQSMS mobile app (IT Security requirements)
To set up your personal credentials, follow the steps that are outlined below:
Log into the IQSMS online system http://iqsms.airastana.com/ using your normal credentials, and press at “Generate Offline Credentials”
1
2
A warning message will appear. Press “OK”.
Note: Every time you use this function, you will overwrite your current offline credentials. This means that any time you use this function, the system will generate a new password for your offline credentials and your previous offline credentials will become invalid.
Safety Reporting
1. IQSMS mobile app

Further you will find info (as below) for entering into IQSMS mobile application.
3
4
Go to mobile application "IQSMS" and enter your new Credentials.
Note . You need to log in only once. During later use the application will open automatically if you do not use "Sign out" when you exit.
Safety Reporting
1. IQSMS mobile app
Access to IQSMS mobile app (IT Security requirements)

Safety Reporting
All Safety Reports forms
can be found on KC intranet
2. Paper form and e-form

Safety Reporting
2. Paper form
Fill the printed form, scan it and send on
[e-mail], or
[e-mail]

Safety Reporting
2. E-form
E-forms can be filled on computer
and submitted by email
Fill the fields highlighted yellow (or blue) and press on “Submit by email” or submit by email as attached file

Safety Reporting
How to fill all types of reports?
Fill in appropriate columns with all available information
Write clearly in English, Russian or Kazakh
Enclosed related documents/photos are welcome
More detailed information is appreciated

Safety Reporting
Why to Report…
By reporting hazards
you can prevent
serious negative events
ICAO: as minimum 600 hazards with no actions taken could be prerequisites to one fatal accident, as minimum.

Safety is a shared responsibility!
✈ You are the major source of safety information!
✈ You are the major source of hazard identification!
✈ Your safety reports allow the company to take timely actions to reduce risks!
Let’s make our company safe together!

We Wait for Your Safety Report!

If you have any questions related safety compliance or would like to provide feedback for this course
please contact us on [e-mail]