Internal communication audit презентация

Executive Summary
The CEO of Safaricom LTD is committed towards improving communication within the organization.
This audit was contracted for, approved and supported by the Board and the CEO as part of a commitment to increase communication both within and outside the organization.
It clearly demonstrates their willingness to risk change in order to improve the efficiency within the organization.
The goal of this communication audit was to seek facts as well as perceptions, and from these to propose recommendations that could ensure improved management of public relations, greater parent and community involvement, and enhanced two-way communication between the internal and external stakeholders of Safaricom LTD.

Satisfaction with management
The team’s satisfaction with the management is very high
Levels of satisfaction were reported on:
How management deal with conflict
Level of ease in approaching management
Amount of care shown by management for the team

Satisfaction with Media Choice
Use of informal communication is predominant among teammates and is effective.
Texts and phone calls are the main types of informal communication.

Commitment of employees
Individual commitment to the organization is in the ninetieth percentile.

Productivity

Satisfaction with Coaches
The satisfaction regarding the consistency of the communication provide a variety of responses.
These responses are the most diverse in terms of overall averages regarding upper-management.

Perception of workmate Commitment
The perceptions of teammate commitment are much lower than individual levels of commitment

Communication Problems in the organization.
Not All Employees Being Kept Informed
Employees Not Receiving Consistent Messages from Management
Employees Not Receiving Timely Messages

Recommendations
Timely Communication
Uniformity in communication
Proper chain of command
Emergency Plan