Содержание
- 2. Copyright 2006 John Wiley & Sons, Inc. Lecture Outline Strategy Formulation Competitive Priorities Operations’ Role in
- 3. Copyright 2006 John Wiley & Sons, Inc. Four Steps for Strategy Formulation Defining a primary task
- 4. Copyright 2006 John Wiley & Sons, Inc. Competitive Priorities Cost Quality Flexibility Speed
- 5. Copyright 2006 John Wiley & Sons, Inc. Competitive Priorities: Cost Lincoln Electric reduced costs by $10
- 6. Copyright 2006 John Wiley & Sons, Inc. Competitive Priorities: Quality Ritz-Carlton - one customer at a
- 7. Copyright 2006 John Wiley & Sons, Inc. Competitive Priorities: Flexibility Andersen Windows number of products offered
- 8. Copyright 2006 John Wiley & Sons, Inc. Competitive Priorities: Speed Citicorp advertises a 15-minute mortgage approval
- 9. Copyright 2006 John Wiley & Sons, Inc. Operations’ Role in Corporate Strategy Operations provides support for
- 10. Copyright 2006 John Wiley & Sons, Inc. Operations Strategy at Wal-Mart
- 11. Copyright 2006 John Wiley & Sons, Inc. Strategy and the Internet Internet can be used to
- 12. Copyright 2006 John Wiley & Sons, Inc. Strategy and the Internet (cont.) Internet can be used
- 13. Copyright 2006 John Wiley & Sons, Inc. Strategy and the Internet (cont.) Lessons from the dot
- 14. Copyright 2006 John Wiley & Sons, Inc. Strategic Decisions in Operations Products Services Process and Technology
- 15. Copyright 2006 John Wiley & Sons, Inc. Operations Strategy: Products and Services Make-to-order products and services
- 16. Copyright 2006 John Wiley & Sons, Inc. Production Strategy: Processes and technology Project one-at-a-time production of
- 17. Copyright 2006 John Wiley & Sons, Inc. Product-Process Matrix Source: Adapted from Robert Hayes and Steven
- 18. Copyright 2006 John Wiley & Sons, Inc. Project Construction of the aircraft carrier USS Nimitz was
- 19. Copyright 2006 John Wiley & Sons, Inc. Service Strategy: Processes and Technology Professional service highly customized
- 20. Copyright 2006 John Wiley & Sons, Inc. Service-Process Matrix Source: Adapted from Roger Schmenner, “How Can
- 21. Copyright 2006 John Wiley & Sons, Inc. Professional Service A doctor provides personal service to each
- 22. Copyright 2006 John Wiley & Sons, Inc. Operations Strategy: Capacity and Facility Capacity strategic decisions include:
- 23. Copyright 2006 John Wiley & Sons, Inc. Operations Strategy: Human Resources What is skill levels and
- 24. Copyright 2006 John Wiley & Sons, Inc. Operations Strategy: Human Resources (cont.) Will workers perform individual
- 25. Copyright 2006 John Wiley & Sons, Inc. Operations Strategy: Quality What is target level of quality
- 26. Copyright 2006 John Wiley & Sons, Inc. Operations Strategy: Quality (cont.) What types of systems will
- 27. Copyright 2006 John Wiley & Sons, Inc. Operations Strategy: Sourcing Vertical integration degree to which a
- 28. Copyright 2006 John Wiley & Sons, Inc. Operations Strategy: Sourcing (cont.) What type of relationship should
- 29. Copyright 2006 John Wiley & Sons, Inc. Operations Strategy: Operating Systems How will operating systems execute
- 30. Copyright 2006 John Wiley & Sons, Inc. Strategic Planning Mission and Vision Corporate Strategy Operations Strategy
- 31. Copyright 2006 John Wiley & Sons, Inc. Policy Deployment Translating corporate strategy into measurable objectives
- 32. Copyright 2006 John Wiley & Sons, Inc. Key Performance Indicators Source: Robert Kaplan and David Norton,
- 33. Copyright 2006 John Wiley & Sons, Inc. Balanced Scorecard Radar Chart Dashboard
- 34. Copyright 2006 John Wiley & Sons, Inc. Issues and Trends in Operations Global markets, global sourcing,
- 35. Copyright 2006 John Wiley & Sons, Inc. Issues and Trends in Operations (cont.) Supply chains Collaborative
- 36. Copyright 2006 John Wiley & Sons, Inc. Characteristic 20th-Century Corporation 21st-Century Corporation Changing Corporation Organization Focus
- 37. Copyright 2006 John Wiley & Sons, Inc. Characteristic 20th-Century Corporation 21st-Century Corporation Changing Corporation (cont.) Operations
- 38. Copyright 2006 John Wiley & Sons, Inc. Characteristic 20th-Century Corporation 21st-Century Corporation Changing Corporation (cont.) Leadership
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