Verbal & Non Verbal Communication
MEANING OF VERBAL COMMUNICATION
When messages or information is exchanged or communicated through words is called verbal communication. Verbal communication may be two types: written and oral communication. Verbal communication takes place through face-to-face conversations, group discussions, counseling, interview, radio, television, calls, memos, letters, reports, notes, email etc. some definitions of verbal communications are as follows: “According to Bovee and others: Verbal communication is the expression of information through language which is composed of words and grammar.” According to Penrose and others, “Verbal communication consists of sharing thoughts thought the meaning of words.” So, verbal communication is the process of exchanged of information or message between two or more persons through written or oral words. According to Robert M. Krauss, professor of psychology at Columbia University, signs and symbols are the major signals that make up verbal communication. Words act as symbols, and signs are secondary products of the underlying message and include things like tone of voice, blushing and facial expressions.
